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Bilingual Representative
Customer Service Representative(CSR), CSR will be expected to handle inbound phone queries from customers receiving routine inquiries and complaints from customers by e-mail, or by phone, determining the nature of the contact and providing the appropriate timely response. As applicable, CSR will also assist customers regarding damaged/lost items as well as returning items to the warehouse/store.
CSRs are expected to comply with both company and client policies and procedures, as well as to consistently meet the performance targets.
About Us
Building Great & Consistent Customer experiences is not so simple
We have built our business around the concept and ultimate goal of aiding out clients maintain & grow their relationships with customers, because we know how crucial the relationship between brands and customers truly is. Industry-leading services help our clients unify the customer experience across the entire customer engagement value chain, delivering greater impact in terms of increased revenue, improved profitability and deeper customer loyalty.
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About Us
Building Great & Consistent Customer experiences is not so simple
The always on, digital multichannel world in which we live creates challenges for companies and customers alike. Companies, trying to adapt to a new world of connectivity, are faced with disconnected technology systems, data silos, outdated processes, and rising costs. Customers, increasingly empowered by technology, demand a better experience in exchange for their loyalty.
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